Shipping & Refund Policy
Current Turn Around Time
At Shy & Sky Studios we aim to have your products delivered safely to you as soon as possible. As some products are handmade to order there may be up to a 14 business working day turn around time. If your needing a special custom order made, or by a specific time please don't hesitate to contact us at firstname.lastname@example.org
All our shipping is based off of weight. Due to being a small business i cannot offer free shipping. I am hoping in the near future this may be something i am able to offer to every purchase made.
We do offer free local pickup if this was selected at checkout. Please leave your best suited contact details so i can arrange a collection time once your order is ready for pickup.
If by chance your parcel arrives damaged we ask for you to immediately contact us at email@example.com. Please attach and image and a brief description and we will be in contact with you as soon as possible to try and resolve the issue.
Customer service is very important to us. If you have received a product that is faulty, damaged or dose not match that of our description provided, please don't hesitate to contact us within 7days at firstname.lastname@example.org. Please attach your name, the product purchased and the reason for wanting to return. We are unfortunately unable to offer refunds for change of mind.
Please note S|S Studios return policy is 7days from the receipt of purchase.
We currently accept Paypal, direct bank transfer and afterpay.
All our customers privacy is important to us. At Shy & Sky Studios we will in no way share any of your details with any one out side of our business.