Shipping & Refund Policy
Current Turn Around Time
At Shy & Sky Studios we aim to have your products delivered safely to you as soon as possible. As some products are handmade to order there may be up to a 14 business working day turn around time. If your needing a special custom order made, or by a specific time please don't hesitate to contact us at firstname.lastname@example.org
All our shipping is currently a flat rate for Australia wide. The only time it is based off of weight is if you join me in a live sale. This is due to the discounted prices of stock and I'm unable to also cover postage. Due to being a small business i cannot offer free shipping at this stage. I am hoping in the near future this may be something i am able to offer to every purchase made.
We do offer free local pickup if this is selected at checkout. Please leave your best suited contact details so i can arrange a collection time once your order is ready for pickup.
International shipping will be available soon. Due to being rural i do not have many options and would like to make shipping as affordable as possible. I am currently researching the best options for all my international tribe.
If by chance your parcel arrives damaged we ask for you to immediately contact us at email@example.com. Please attach an image and a brief description and we will be in contact with you as soon as possible to try and resolve the issue.
Customer service is very and highly important to me. If you have received a product that is faulty, damaged or does not match that of our description provided, please don't hesitate to contact us within 7days at firstname.lastname@example.org. Please attach your name, invoice number, the product purchased and the reason for wanting to return. We are unfortunately not able to offer refunds for change of mind.
Please note S|S Studios return policy is 7days from the receipt of purchase.
We currently accept Paypal, direct bank transfer and afterpay.
All our customers privacy is important to us. At Shy & Sky Studios we will in no way share any of your details with any one out side Shy & Sky Studio's.